How To Return or Cancel an Item

Ø No package will be accepted without a prior RGA approval number clearly printed on the outside of the package.

DO NOT send it back to the address that may be on the box your order came in.

We ship out from various warehouses throughout the country, but we only accept returns at our Alton facility in Illinois .

Metro Supply & Equipment Co. may inform you, in some cases, to return equipment or parts directly to manufacture’s warehouse or distribution center. You will be notified on where to ship to upon return approval.

CANCELS:
1 - To cancel an order or a backorder that has not yet shipped, simply email us at Returns@MetroSupplyCo.com

with your order information and we will cancel the item(s) and credit your charge card.

2 - To cancel an order if the order has already been shipped out to you, simply follow the instructions above for "Returns" instead.

CREDITS:
1 - Once credit request is received and/or your product has been returned to and received by us, your credit card will be credited less the standard 25% restock fee.

Please allow up to thirty days to see your credit on your next billing cycle credit card statement.

Complete this form to request Return Goods Authorization (RGA#) number. Red indicates required fields.

Name:
Company:
Address:
City:	State Zip
Country:
Phone:	Fax
Email:

Item(s) to be returned: Invoice Number:
Part #	Item Description (Brand/Model)

Please provide the reason for return:

Is the product in the original packaging?
Yes No
Metro Supply & Equipment Co. will not accept any items not in the original package.

Has the product been used?

Used items are not subject to return.
Yes No

If Yes: (If No, proceed to submission area below.)

For how long?

If the product has been used, please provide a detailed description of the products condition.

All products sold by Metro Supply & Equipment Co. come complete with the manufacturer's warranties. You may return any unopened, unused or defective product to us postpaid within 30 days of purchase when accompanied by the original sales receipt. Sorry, but special order items, non-stock items, commercial equipment and electrical parts may not be canceled or returned.

When submitted, your request is sent to our returns department for approval.

When approved, you will be sent an email with a return authorization number.

If your return request is denied for any reason, you will be notified as to the reason and how to obtain further assistance.

Please follow these directions carefully and check all information before submitting.

If you have any questions, please contact us at 618-465-0147 or by E-mail at Returns@MetroSupplyCo.com

Metro Supply & Equipment 1846 East Broadway, Alton , IL 62002 Phone 618-465-0147